At Rockport, we want you to be happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at firstname.lastname@example.org or call 1-800-828-0545 as soon as possible. Please note that calls to this number may be subject to a charge of $0.05 - $0.10 per minute depending on origin. Purchase price will be honored for all refunds with a receipt on unworn product within 30 days of the shipment date (please note that this includes only the face price of the goods purchased and local sales tax; shipping and other duty fees are not included).
This right of return is without prejudice to your statutory right of cancellation, details of which are in the Order Cancellation section of our website. You may return goods and receive a refund provided:
(1) They are received back at our Returns Department normally within 30 days. These 30 days commence the day after your order has been delivered as established by DHL Global mail order tracking. Please see Return Instructions for details on the returns process.
(2) They have not been damaged, washed, altered, or excessively worn and must include the original packaging, labeling, and Returns Form.
Please note that orders cannot be returned to any of our retail store locations, and must be shipped back to our Returns Department for processing. Please use the return shipping address label provided on the front side of the packing slip and select a carrier of your choice. We recommend using an insured and traceable delivery method. Please record the tracking number from the label for your records.
We’ll do everything we can to process your return quickly. It may take up to two billing cycles for the credit to appear on your billing statement. Returns with complete documentation receive priority. Please note that Rockport is not responsible for returns lost in transit to us.
Please note that we do not perform exchanges at this time for any Rockport.com purchase. For assistance in placing a new order for a different size or color please contact our customer service line at 1-800-828-0545. We will issue a credit for the return and assist you with your new order.
Unfortunately, we do not accept in store returns at any of our concept or outlet stores.
All sales are final for customized products and you may not return customized goods. Please also note that you do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact our Customer Service Team at 1-800-828-0545 within 10 days of receiving your purchase.